Caracterização da medição de desempenho em bibliotecas universitárias federais e estaduais
Resumo
Academic libraries are considered the main backbone for the achievement of the University’s
mission, and are essential for the development of teaching and research. In this context,
performance measurement systems are important in library management providing important
information for decision-making, evaluation, control and process improvement. Thus,
performance indicators become assessment and analysis tools. There are several models of
performance measurement systems, each with different characteristics and purposes, leaving
the decision to the organizations on which one to use, adapt or create according to their goals
and needs. The objective of the research was to characterize the performance measurement
process carried out by federal and state university libraries, helping to identify the practices
adopted. Thus, we sought to identify the use of performance measurement, the relationship
between management and performance measurement, the performance measurement system
reference models used and what are the roles, characteristics and processes of these models.
The survey research was university libraries, public federal and state levels, these being
defined as the target population of the survey. This decision was made based on the
importance that these libraries represent for the national higher education. A questionnaire
considering the literature was sent to 653 libraries and obtained a total of 149 valid
questionnaires. Predominated in the sample respondents were the South and Southeast regions
of Brazil: a) South (22.3% of the sample); b) Southeast (28.30%). Regions with lower
response rate from the sample were: North (20.9%) and Northeast (9.65%). Of the 149
respondents, only 25% (37 libraries) said they use performance indicators. Based on the
analysis of the results of this research, it was concluded that performance measurement in
federal and state university libraries is still incipient in Brazil.