Browsing Engenharia de Produção - EP-So by Subject "Service Quality"
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Requisitos e percepções do público universitário sobre os serviços de drive thru sob os efeitos da pandemia do COVID-19
(Universidade Federal de São Carlos, UFSCar, , Câmpus Sorocaba, 25/11/2021)The pandemic caused by COVID-19 has changed the way in which goods and services are offered. The need for social isolation has expanded systems with minimal contact between suppliers and customers, such as drive thrus ...