A influência dos contextos de produção na carga de trabalho de profissionais de segurança privada.
Abstract
The literature affirms that on the last four decades has been occurring a
significant raising on the number of private security companies in all over the world. In
Brazil, there are estimations which point that there are 1,148 million people working as
agents of private security, and this number can reach the house of 2 million people if
considered the informal workers. Besides that, there are not many studies about the
worker s activities on private security.
This paper analyses the activity of the private security officers. It has been
utilized foundation from Work Ergonomic Analysis to understand how the operator
manages his workload.
This paper provides findings about the perception of the private security
officers that the mental workload prevails in the activity and that the main constraints are
linked with the work organization, including shift work, control and supervision; and
variables of consumer attendance.
It is concluded that the Context of Production and Service, based on main
aspects of work organization, as: prescriptions, work processes, demands of quality and
productivity, has decisive influence upon the behavior of the operator. The Context of
Production and Service is important to define the workload.
In the activity of the professionals of private security the work is prescribed
by the independent contractor and the private security company. This mediation is not a
prescription that can be easily followed, but a source of constant conflicts, and then it
finishes making source of constant conflicts that hold multiple dimensions and finish
producing overload for the vigilant thing.