Lean healthcare : aplicação do diagrama de espaguete em uma unidade de emergência
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2016-02-23Autor
Deguirmendjian, Samira Candalaft
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Every day we are faced with constant waste and activities that do not add any
value in hospitals. Aspects related to communication, unnecessary movement of
professionals, patients, materials and information, useless protocols although well
written are increasingly observed in health services. For improvements related to
handling flow and continuous elimination of waste and activities that do not add value
in the hospital, this study aimed to assess the implementation of spaghetti diagram
tool in an emergency room of a small hospital in the state of São Paulo. The
healthcare lean methodology and spaghetti diagram tool was used. It was identified
the current situation and opportunities for improvement, relating to proposition good
spaghetti diagram practices in hospitals. The main movement of wastes were
mentioned and it was noted that the application of the tool was successful. The
importance of the method for reducing the waste stream related to movement flow in
a hospital environment has been proved. It is expected that the flow of tasks become
efficient, always seeking less time to perform activities using less effort, less cost and
reducing the waiting time of the patients in the unit by reorganizing the movement
flow in the workplace.