Browsing by Author "Rodrigues, Elaine"
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Uso do balanced scorecard para mensurar o capital humano : estudo de caso múltiplo
Rodrigues, Elaine (Universidade Federal de São Carlos, UFSCar, Programa de Pós-Graduação em Engenharia de Produção - PPGEP, , 30/08/2011)The Balanced Scorecard (BSC) is based principally the implementation of the strategy into four perspectives: financial, customer, internal processes and learning and growth. Strategy execution suffers the direct influence ...