Novos impactos na carga de trabalho na modalidade remota: estudo de caso em empresas do setor de serviços

Abstract

Ergonomics is one of the most relevant subjects in the study of the sphere of work, with the potential to raise awareness and create increasingly sustainable ways of working for the future, especially in times of crisis such as the compulsory implementation of remote work due to social distancing derived from COVID-19 pandemic. The case study aims to analyze the process of adaptability of workers facing the implementation of remote work, based on theoretical and empirical methodology, with theoretical review, data collection form and interviews. Parameters such as overload in the work environment, changes in working conditions compared to the beginning of the pandemic with the current moment and the perception of respondents regarding the remote work experience were addressed. For the construction of the theoretical basis of the study, an analysis of the current legislation was carried out, a reading of national and international scientific articles, focusing on the historical context of the formation of labor relations in Brazil, legislation and definition of the terms home office and telework and impacts of social isolation in these relationships. In this way, we sought to contemplate the objective of the case study of identifying how workers in the service sector adapted to the remote work format, comparing the new conditions offered in the face of work requirements. 30 responses were collected via an online form and 3 online interviews were carried out through video calls, covering 13 different companies and enabling the perception of both positive factors such as flexibility and consistency and negative factors such as control and workload. It is concluded that the remote model reserves several opportunities to gain quality of life for workers, while generating mental overload when not implemented correctly.