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Qualidade e trabalho: um estudo de caso em sindicato de trabalhadores sobre os programas de controle de qualidade total.
(Universidade Federal de São Carlos, 2005-12-08)
Through the 90 decade, the Total Quality Control Programs (TCPQ) were extremely diffused in enterprises of all country, with the objective to improve its competitiveness on the market. This study has the purpose to discuss ...