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Financeirização e gestão da qualidade: estudo de caso em uma empresa de autopeças
(Universidade Federal de São Carlos, 2013-02-26)
From Fordism, we see that the different ways of thinking about organizational objectives influenced the organization of work in factories, and in parallel, quality management has also kept pace with changes in those goals. ...
A influência da lógica financeira na evolução do seis sigma
(Universidade Federal de São Carlos, 2010-12-17)
The ascension of financialization brought implications on the organizations, because they need to deal with the demands of the financial markets and its shareholders. Parallel to this movement, quality management has been ...
Proposição de um método de gestão da satisfação dos clientes baseado na integração das normas ISO 9001, ISO/TS 16949 e NBR 15100
(Universidade Federal de São Carlos, 2013-12-02)
The measurement of customer satisfaction has become a process of extreme importance to organizations on the competitive landscape in which they find themselves today. For this reason, there is a variety of publications of ...
Gestão da qualidade em serviços médico-hospitalares de pequeno e médio porte: pesquisa-ação e sistemática para implantação da acreditação hospitalar
(Universidade Federal de São Carlos, 2011-02-16)
The brazilian s Public Health System is characterized, in general, by precarity from its procedure and its services. This situation can be observed in the high time of waiting by an appointment, in the lack of beds, in the ...
Práticas de gestão da qualidade em compras: estudos de caso em empresas automotivas
(Universidade Federal de São Carlos, 2020-10-14)
In the last decades with the advent of increasingly demanding consumers, quality has gained prominence among companies. For an organization to satisfy the customer's needs, it must use quality in its products and services, ...