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O relacionamento entre qualidade em serviços, valor percebido, imagem corporativa e seus impactos na satisfação de clientes bancários
(Universidade Federal de São Carlos, 2017-09-15)
The service sector has gained prominence both in the Brazilian and in the world’s economies, impelling organizations to seek excellence in their service. Faced with this need, in the banking sector, institutions have ...
Impacto da redução de pessoal sobre o trabalho e desempenho do sistema: experiência em uma subestação conversora de energia elétrica
(Universidade Federal de São Carlos, 2016-05-16)
This research analyzes the work of the operators of a converter substation of electricity from the interior, which can be considered exhausting due to the operating modes that are intrinsic in their daily lives. The objective ...
Tomada de decisão sobre a alocação de estoques na indústria automobilística
(Universidade Federal de São Carlos, 2016-08-02)
Logistics has been a differentiator more and more important among automakers, since quality, price and technical characteristics have been moving towards a common ground. In order to seek for additional differentiation, ...
Avaliação da qualidade dos serviços de suporte em Tecnologia da Informação em uma Instituição Federal de Ensino Superior
(Universidade Federal de São Carlos, 2019-08-13)
The assessment of the information technology service quality provided by private or public organizations to its internal clients is an essential requirement to achieve a competitive advantage. The present study aimed to ...
Investigação do uso do SERVQUAL em uma biblioteca: um estudo longitudinal
(Universidade Federal de São Carlos, 2018-12-17)
The service quality provided by a university library is an important factor in user satisfaction, however because it is a multidimensional concept there are difficulties in relation to how it is evaluated. The aim of this ...
Análise dos critérios para implantação de centros de distribuição urbana em cidades históricas brasileiras: o caso de Outro Preto
(Universidade Federal de São Carlos, 2017-03-10)
The streets historic cities are designed to support only the traffic of animal-dragged vehicles and few pedestrians. However, the heavy flow of vehicles in these cities leads to negative impacts for city logistics and for ...
Comparação entre a moldagem por injeção e a manufatura aditiva utilizando materiais poliméricos reciclados: um estudo de acv
(Universidade Federal de São Carlos, 2018-04-06)
With society increasing concern regarding the environmental impacts generated by production processes and products, it has been growing the necessity for studies that analyze new technological alternatives of the manufacturing ...
Análise de decisão multicritério para avaliação de alternativas de recolhimento de palhiço de cana-de-açúcar para a cogeração de energia
(Universidade Federal de São Carlos, 2018-02-27)
The sugar and alcohol industry is among the most traditional and old biomass processing industries in Brazil. Cane biomass is divided into two categories: sugarcane bagasse, available in the industry after the extraction ...
Lean Manufacturing Project: o impacto da Gestão de Projetos na implementação do Lean em organizações industriais.
(Universidade Federal de São Carlos, 2017-06-28)
The implementation of Lean Production systems has proven to be a highly complex task due to implementation difficulties, deficiencies and limitations in practices, methods and support tools. Recently, seeking to fill this ...
Fatores motivadores para a adoção de Internet das Coisas: a perspectiva de especialistas em IOT
(Universidade Federal de São Carlos, 2019-06-28)
The Fourth Industrial Revolution is characterized by the set of technological innovations contemporaries to the development of this work, such as artificial intelligence, advanced robotics, impressions in three dimensions, ...