Browsing by Author "b558d5d9-d289-4b94-bdc9-a1c2d62a1855"
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Desenvolvimento e aplicação de um índice de avaliação da satisfação dos usuários sobre a qualidade dos serviços do sistema rodoviário na SP-310
Leal, Luan Tavares (Universidade Federal de São Carlos, UFSCar, , Câmpus São Carlos, 25/08/2023)Over the years, the market has been progressively growing more competitive. As a result, customer experience and service quality are pivotal factors for the success of any company. Today, consumers are becoming increasingly ...