• Perícia criminal: uma abordagem de serviços 

      Rodrigues, Claudio Vilela; http://lattes.cnpq.br/1344094440098169 (Universidade Federal de São Carlos, UFSCar, Programa de Pós-Graduação em Engenharia de Produção - PPGEP, , 12/11/2010)
      Value creation for society and gains in efficiency, efficacy and effectiveness has been reason of concerning in public sector. Based on a broad literature about service operations management, service value and public service ...