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Papel da cultura organizacional no desenvolvimento do método Customer Success em uma grande empresa de tecnologia do mercado financeiro
(Universidade Federal de São Carlos, 2023-03-21)
Customer Success has been increasingly sought after by companies, it focuses on promoting customer success through a better understanding of their needs and greater engagement with the service flow. CS can influence better ...
Impacto da adoção do teletrabalho na cultura organizacional de uma corretora de investimentos
(Universidade Federal de São Carlos, 2023-03-22)
With the advance of Covid-19 cases in Brazil, following health recommendations, many companies implemented the telework model. This article seeks to understand the influence of the implementation of this work model on the ...
Diretrizes de melhoria na relação entre liderança e equipe a partir da percepção dos envolvidos: estudo de caso em uma empresa de consultoria
(Universidade Federal de São Carlos, 2023-02-05)
As leadership teams evolve, new perspectives emerge. There's a deeper interaction between leaders and team members, fostering collaboration and friendship, leading to positive impacts for organizations. This paper aims to ...