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Proposta de um índice de avaliação da satisfação do uso do transporte público do município de São Carlos por meio da adaptação do Customer Satisfaction Score
(Universidade Federal de São Carlos, 2022-04-19)
As the years go by, some kinds of services gain relevance, some of them lose and others stay the same. Although, one thing is clear: the industry is becoming even more competitive. This progress proceeds with the increase ...