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Proposta de um índice de avaliação da satisfação do uso do transporte público do município de São Carlos por meio da adaptação do Customer Satisfaction Score
(Universidade Federal de São Carlos, 2022-04-19)
As the years go by, some kinds of services gain relevance, some of them lose and others stay the same. Although, one thing is clear: the industry is becoming even more competitive. This progress proceeds with the increase ...
Análise da confiabilidade do transporte público durante a pandemia de COVID-19 na cidade de São Carlos/SP
(Universidade Federal de São Carlos, 2023-03-22)
The present work has as its theme the analysis of the reliability of public transport during the COVID-19 pandemic in the city of São Carlos/SP, aiming to understand and classify the functioning of the current public ...