Browsing Centro de Ciências em Gestão e Tecnologia - CCGT by Subject "Experiência do Cliente"
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Papel da cultura organizacional no desenvolvimento do método Customer Success em uma grande empresa de tecnologia do mercado financeiro
(Universidade Federal de São Carlos, UFSCar, , Câmpus Sorocaba, 21/03/2023)Customer Success has been increasingly sought after by companies, it focuses on promoting customer success through a better understanding of their needs and greater engagement with the service flow. CS can influence better ...