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Avaliação da qualidade dos serviços de suporte em Tecnologia da Informação em uma Instituição Federal de Ensino Superior
(Universidade Federal de São Carlos, 2019-08-13)
The assessment of the information technology service quality provided by private or public organizations to its internal clients is an essential requirement to achieve a competitive advantage. The present study aimed to ...
Inovação no setor público e o programa nacional de alimentação escolar: o processo de implementação do artigo 14 da lei 11.947/2009 no município de Sorocaba-SP
(Universidade Federal de São Carlos, 2014-12-11)
The Federal Law 11.947 of 2009 provides that states and municipalities, to perform actions of the National School Feeding Programme (PNAE), must spend at least 30% of funds received from the National Fund for the Development ...
Análise do processo de regulação da atividade de triagem de materiais recicláveis: estudo de caso em uma cooperativa
(Universidade Federal de São Carlos, 2014-12-17)
This dissertation discusses the construction of the operational methods in the conveyor belt of sorting recyclable materials in a collectors' cooperative. Cooperatives represent not only a way out of the problems of ...
Modelos para configuração de rede logística do Programa 'Computadores para Inclusão'
(Universidade Federal de São Carlos, 2014-04-04)
The purpose of this work is to study the configuration of the reverse logistical chain post consumption of the computer equipments from the project called "Computadores para a Inclusão" from the Federal Government (MINISTÉRIO ...
Critérios de seleção e indicadores de desempenho para contratação de serviços logísticos: um estudo de casos múltiplos com embarcadores e operadores logísticos
(Universidade Federal de São Carlos, 2014-03-20)
A company doesn t operate singly in the market, because it is involved in a chain of buyers and suppliers, from which depends its operational efficiency. Thus, the choice of a partner requires the fulfillment of a number ...
Proposta para configuração de operação logística em centros de distribuição
(Universidade Federal de São Carlos, 2014-03-20)
The main purpose of this dissertation is to propose a methodology framework using multicriteria decision-making method, Analytic Hierarchy Process (AHP), to define the configuration of logistics operations at the distribution ...
Programação da produção em sistemas flowshop híbrido com buffers limitados
(Universidade Federal de São Carlos, 2013-09-12)
This research studies the hybrid flowshop scheduling problem. In this production configuration, we have a set of jobs that has to be processed in a set of stages. At every stage we have a set of parallel machines available ...
Resistência cultural na implantação de uma ferramenta de controle fabril
(Universidade Federal de São Carlos, 2013-09-03)
This research is based on the concepts of the social structure theory by Pierre Bourdieu and total production management, which pretends to analyze the process of social reproduction during the application of the OEE ...
Investigação do uso do SERVQUAL em uma biblioteca: um estudo longitudinal
(Universidade Federal de São Carlos, 2018-12-17)
The service quality provided by a university library is an important factor in user satisfaction, however because it is a multidimensional concept there are difficulties in relation to how it is evaluated. The aim of this ...
Prioridades competitivas e inovação organizacional: um estudo de caso integrado na cadeia automotiva
(Universidade Federal de São Carlos, 2014-11-12)
This research aimed to evaluate the strategic influence throughout the automotive supply chain, and study how such influence encourages organizational innovations. For this work was carried out a qualitative research through ...