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O relacionamento entre qualidade em serviços, valor percebido, imagem corporativa e seus impactos na satisfação de clientes bancários
(Universidade Federal de São Carlos, 2017-09-15)
The service sector has gained prominence both in the Brazilian and in the world’s economies, impelling organizations to seek excellence in their service. Faced with this need, in the banking sector, institutions have ...
A ascensão da lógica financeira sob a perspectiva da teoria do capitalismo acadêmico: consequências para a formação do engenheiro de produção
(Universidade Federal de São Carlos, 2017-10-31)
This research explores the ways through which a network of actors inside (e.g. administrators, professors, students, departments) and outside (e.g. governments, corporations, multilateral organizations, private foundations) ...
Problema de composição de frota: uma abordagem sequencial de simulação-otimização com horizontes rolantes
(Universidade Federal de São Carlos, 2019-03-19)
To physically distribute finished goods, shippers can hire third-party logistics (3PL) in order to meet the forecasted demand by the customers. Nevertheless, the contract made between shippers and 3PL is based on decisions ...
Modelo de otimização para a rede humanitária de suprimentos no Brasil
(Universidade Federal de São Carlos, 2018-08-28)
This dissertation addresses the problem of designing a humanitarian supply network. With this purpose, a mixed integer linear programming model is proposed, which aims at maximizing the covering of demand in the affected ...
Influência dos textos de notícias na queda de preços no mercado de ações brasileiro
(Universidade Federal de São Carlos, 2019-08-14)
Forecasting financial losses and making decisions to avoid or reduce them has been a
challenge for every investor. On one hand, due to the availability of data and its simple
implementation, technical analysis methods ...
O ato performático da reestruturação: dissonâncias entre o discurso e os resultados em um estudo de caso brasileiro sobre financeirização
(Universidade Federal de São Carlos, 2016-02-26)
This paper presents a case study on the restructuring process of a Brazilian operation of a century-old Fortune 500 American multinational manufacturer of industrial equipment. The focus of the work lies with the dissonance ...
E-MuLearn: design de cenários de aprendizagem para museus virtuais baseado em personas
(Universidade Federal de São Carlos, 2016-06-30)
The use of technology to improve the process of teaching and learning is a well-known practice, young people have shown increasing interest in the use of computers and mobile devices as support classes. To encourage this ...
Validação de material didático para pessoas com deficiência visual: construção mútua entre usuários e projetistas
(Universidade Federal de São Carlos, 2019-05-22)
The curricular adaptations contribute to the development of Assistive Technologies and these to support the process of Inclusive Education. The education system, at its different levels, needs to be able to provide tools ...
PWA-EU: extending the PWA approach for promoting End-User Empowerment
(Universidade Federal de São Carlos, 2019-02-26)
Progressive Web App (PWA) is a new approach to the development of mobile applications (apps) which was proposed by Google in 2015. It combines technology resources of both web and native apps. Meta-design is an End-User ...
Packet routing analyses using probabilistic data structures in Multi-Tenant Networks based on programmable devices
(Universidade Federal de São Carlos, 2019-09-04)
Given the network traffic growth, due to applications that heavily use computational cloud
infrastructure, the need for improving the monitoring traffic techniques has increased. For
traffic engineering, it is essential ...