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Chatbots: a importância do processamento de língua natural para a experiência do usuário
Oliveira, Ester Gonçalves (Universidade Federal de São Carlos, UFSCar, , Câmpus São Carlos, 22/03/2023)The chatbot market has been showing exponential growth in the Brazilian territory in the last five years, going from 8 thousand chatbots created in 2017 to 60 thousand in 2019, 101 thousand in 2020 and 216 thousand in 2021. ...