Search
Now showing items 31-36 of 36
Proposição de um método de gestão da satisfação dos clientes baseado na integração das normas ISO 9001, ISO/TS 16949 e NBR 15100
(Universidade Federal de São Carlos, 2013-12-02)
The measurement of customer satisfaction has become a process of extreme importance to organizations on the competitive landscape in which they find themselves today. For this reason, there is a variety of publications of ...
Gestão de desenvolvimento de produtos na indústria de máquinas e implementos agrícolas: estudo de casos em empresas nacionais de grande porte
(Universidade Federal de São Carlos, 2006-09-29)
The industry of Agricultural Implements and Machines has had an expressive development in
the country, following the expansion of the Brazilian agro-industrial area and focusing in the
exportation increase of the ...
Modelo de referência para estruturar o programa de qualidade seis sigma: proposta e avaliação
(Universidade Federal de São Carlos, 2006-02-09)
With the growth of customer demand level, at last two decades it appeared quality improvement approach focusing customer satisfaction as the way to the organizations improve the efficiency and effectiveness of their ...
Investigação empírica sobre os efeitos da adoção do modelo do Prêmio Nacional da Qualidade na medição de desempenho
(Universidade Federal de São Carlos, 2006-05-23)
The changing basis of competition has emphasized the role of performance
measurement as a strategic and competitive requirement for many organizations. In such
context, companies from different countries have applied ...
Gestão da qualidade em serviços médico-hospitalares de pequeno e médio porte: pesquisa-ação e sistemática para implantação da acreditação hospitalar
(Universidade Federal de São Carlos, 2011-02-16)
The brazilian s Public Health System is characterized, in general, by precarity from its procedure and its services. This situation can be observed in the high time of waiting by an appointment, in the lack of beds, in the ...
Influência da medição de desempenho nos projetos seis sigma : estudos de caso
(Universidade Federal de São Carlos, 2007-06-01)
Six Sigma and performance measurement are subjects under investigation for
practical and academic purposes. In this way, Six Sigma Program is a remarkable continuous
improvement program with exceptional results in short ...