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Now showing items 341-350 of 354
Organização do trabalho e controle em teleatendimento: o caso de uma empresa de cobrança
(Universidade Federal de São Carlos, 2010-05-31)
The purpose of this study was to explore the peculiarities of the work organization and the different ways of control that were observed in the call center operator s activity. The theoretical-methodological focus that led ...
Proposição de um método de gestão da satisfação dos clientes baseado na integração das normas ISO 9001, ISO/TS 16949 e NBR 15100
(Universidade Federal de São Carlos, 2013-12-02)
The measurement of customer satisfaction has become a process of extreme importance to organizations on the competitive landscape in which they find themselves today. For this reason, there is a variety of publications of ...
A dupla visão da ginástica laboral no corte manual de cana-de-açúcar: profissionais e cortadores
(Universidade Federal de São Carlos, 2010-09-24)
The rural working activity subdues the worker to weather variations, the risk of venomous animals bites, sweating which leads to dehydration and most of all the intense muscular activity which causes damages to the physical ...
O desenvolvimento da viticultura irrigada na região de Juazeiro - BA e Petrolina - PE: o trabalho na contramão do discurso dominante
(Universidade Federal de São Carlos, 2013-06-20)
This work aims to explain the dynamic of the production of fruit in the São Francisco Valley, mainly through the analysis of the working process. Basically, the appreciation and the accumulation of capitals rise from the ...
Estratégia de produção em microempresas de marcenaria
(Universidade Federal de São Carlos, 2012-06-01)
Apparently, the small wood furniture factories have an outdated organization of production, however, they are active in the market for quite some time. In order to understand how the manufacturing strategy of small wood ...
Análise econômica do sistema de produção ILP-integração lavoura pecuária em uma unidade de pesquisa avançada da EMBRAPA do Mato Grosso
(Universidade Federal de São Carlos, 2011-08-23)
The purpose of the study was to evaluate the economic viability of Crop-Livestock Integration System (SILP) in a experimental unit of EMBRAPA, stade of Mato Grosso, Brazil. The research was held on 100 hectare farm area ...
Certificação de grãos no estado de Mato Grosso: estudo de caso em uma empresa produtora e exportadora de soja
(Universidade Federal de São Carlos, 2010-10-26)
Large sized companies in the grain segment are trying to make their products stand out in the market. In order to do so, they seek for certification to meet the expectations of consumer markets, regarding the intrinsic ...
Identificação e análise de fatores críticos de sucesso em projetos de bens de capital com tipologia "Engineering-to-order"
(Universidade Federal de São Carlos, 2011-11-28)
Projects of capital goods with Engineering-to-Order (ETO) productive typology are usually complex due to its size and level of customization and technology. Because of these aspects the achievement of success demands a ...
Conflitos e integração entre marketing e logística na definição do nível de serviços em vendas e distribuição de produtos: um estudo de caso na indústria de bebidas
(Universidade Federal de São Carlos, 2011-11-28)
Beverage industries in Brazil are in pursuit of improvements in customer services to fulfill the new marketplace needs, taking into consideration both the change in consumer, habits which now show a preference for healthier ...
Proposta de modelo de estrutura do custo logístico do escoamento da soja brasileira para o mercado externo: o caso do Mato Grosso
(Universidade Federal de São Carlos, 2010-06-22)
Soybean is one of the most important commodities in Brazil, contributing positively to the growth in Brazilian trade balance. Although the country has strong comparative advantages in relation to land availability, ...