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Uso do balanced scorecard para mensurar o capital humano : estudo de caso múltiplo
(Universidade Federal de São Carlos, 2011-08-30)
The Balanced Scorecard (BSC) is based principally the implementation of the strategy into four perspectives: financial, customer, internal processes and learning and growth. Strategy execution suffers the direct influence ...
Proposta de indicadores de desempenho de processo e qualidade para unidades produtoras de biodiesel do norte do estado de Mato Grosso
(Universidade Federal de São Carlos, 2011-08-31)
Corporate management has been a major challenge due to the changes of behavior of society as a whole. Much has been discussed in relation to meeting the needs and expectations of customers, models are developed (BSC, Sink ...