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Abordagens de modelos de filas com abandono para análise de congestão em Call Centers
(Universidade Federal de São Carlos, 2016-06-22)
This work deals with the analysis of queueing systems for Call Centers regarding the possibility
of the customer abandon the system before being served, due to his/her impatience. The Call
Centers are service organizations ...
Análise do desempenho de gráficos de controle X-Bar considerando diferentes estimadores do desvio padrão
(Universidade Federal de São Carlos, 2018-02-16)
The reference works about control charts consider the statistical parameters as known to calculate the control limits. However, in the last decades, the literature about SPC (Statistical Process Control) has indicated a ...
Disseminando o uso do controle de carga no planejamento e controle da produção: modelagem utilizando um software de simulação comercial
(Universidade Federal de São Carlos, 2018-04-25)
The aim of this study is to make a framework of a Workload Control (WLC) approach in commercial software for discrete event simulation. This study is justified because although have a lot of researches on this approach, ...