Search
Now showing items 1-3 of 3
Proposição de um método de gestão da satisfação dos clientes baseado na integração das normas ISO 9001, ISO/TS 16949 e NBR 15100
(Universidade Federal de São Carlos, 2013-12-02)
The measurement of customer satisfaction has become a process of extreme importance to organizations on the competitive landscape in which they find themselves today. For this reason, there is a variety of publications of ...
Impactos das práticas da acreditação no desempenho hospitalar: um survey em hospitais do estado de São Paulo
(Universidade Federal de São Carlos, 2013-12-17)
The demand for improving the health care services from social actors (Government, Insurance Companies, Patients and Payers) has carried out the hospitals to implement actions of performance improvement. In Brazil, it occurs ...
Financeirização e gestão da qualidade: estudo de caso em uma empresa de autopeças
(Universidade Federal de São Carlos, 2013-02-26)
From Fordism, we see that the different ways of thinking about organizational objectives influenced the organization of work in factories, and in parallel, quality management has also kept pace with changes in those goals. ...