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Modelo de referência para estruturar o programa de qualidade seis sigma: proposta e avaliação
(Universidade Federal de São Carlos, 2006-02-09)
With the growth of customer demand level, at last two decades it appeared quality improvement approach focusing customer satisfaction as the way to the organizations improve the efficiency and effectiveness of their ...
Investigação empírica sobre os efeitos da adoção do modelo do Prêmio Nacional da Qualidade na medição de desempenho
(Universidade Federal de São Carlos, 2006-05-23)
The changing basis of competition has emphasized the role of performance
measurement as a strategic and competitive requirement for many organizations. In such
context, companies from different countries have applied ...