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Estudo de caso sobre gestão da qualidade em uma empresa de serviços de telefonia fixa.
(Universidade Federal de São Carlos, 2003-08-26)
The privatization of Telebras opened the national telephone market to competition,strengthening the importance of employing a management program having quality as a competitive advantage. Quality management as competitive ...
Proposta de um método abrangente para o disgnóstico da medição de desempenho organizacional.
(Universidade Federal de São Carlos, 2003-02-20)
In the last decades, most of the organizations has faced strong technical changes rather than managerial changes in terms of the performance evaluation. Such unbalance can mislead the achievement of all promised outputs ...
Qualidade fitossanitária: proposição de um modelo para gestão de prevenção do cancro cítrico na produção de laranjas no estado de São Paulo.
(Universidade Federal de São Carlos, 2003-02-14)
Citrus canker is one of the main threats to the sanity of orange groves in the production region of the State of Sao Paulo, known as Citrus Belt. This disease has caused the elimination of million of trees and losses to ...