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Now showing items 11-13 of 13
Pesquisa-ação para criação de sistemática de avaliação de riscos em responsabilidade civil em uma empresa de seguros
(Universidade Federal de São Carlos, 2016-06-24)
The insurance market in Brazil and in the world is passing through a considerable growth in
its business. This growth is followed by an increasing level of claims that impact directly the results of the insurances companies ...
Abordagens de modelos de filas com abandono para análise de congestão em Call Centers
(Universidade Federal de São Carlos, 2016-06-22)
This work deals with the analysis of queueing systems for Call Centers regarding the possibility
of the customer abandon the system before being served, due to his/her impatience. The Call
Centers are service organizations ...
Análise da governança plural em franquias agroindustriais : casos de carnes e hortaliças no Centro-Oeste e Sul do Brasil
(Universidade Federal de São Carlos, 2016-08-04)
The Transaction Costs Economics is an important analytical tool in the study of microeconomic
organization of firms, especially concerning governance structures adopted by them. Although
it is a widespread theory, as the ...