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Now showing items 21-30 of 30
Elementos para avaliação da maturidade de sistemas de medição de desempenho
(Universidade Federal de São Carlos, 2009-03-13)
A performance measurement system is an essential element of management system of any organization to support the achievement of its objectives. Major changes in financial markets, customers' demands, and the social ...
Implantação da gestão da qualidade em uma pequena empresa de base tecnológica por meio de pesquisa-ação
(Universidade Federal de São Carlos, 2010-02-22)
Quality management is showing as one of the main strategies for organizations competitiveness capacity increase, mainly in a dynamic market environment point by a hard competition between products and services suppliers. ...
Melhoria do software de medição de desempenho com base na satisfação do usuário numa empresa de celulose e papel
(Universidade Federal de São Carlos, 2011-04-29)
The performance measurement implementation fails in many companies because of lack of information technology (IT) support. Hence it is obvious that IT is one of the critical success factors for performance measurement ...
Financeirização e gestão da qualidade: estudo de caso em uma empresa de autopeças
(Universidade Federal de São Carlos, 2013-02-26)
From Fordism, we see that the different ways of thinking about organizational objectives influenced the organization of work in factories, and in parallel, quality management has also kept pace with changes in those goals. ...
A influência da lógica financeira na evolução do seis sigma
(Universidade Federal de São Carlos, 2010-12-17)
The ascension of financialization brought implications on the organizations, because they need to deal with the demands of the financial markets and its shareholders. Parallel to this movement, quality management has been ...
Proposição de um método de gestão da satisfação dos clientes baseado na integração das normas ISO 9001, ISO/TS 16949 e NBR 15100
(Universidade Federal de São Carlos, 2013-12-02)
The measurement of customer satisfaction has become a process of extreme importance to organizations on the competitive landscape in which they find themselves today. For this reason, there is a variety of publications of ...
Gestão de desenvolvimento de produtos na indústria de máquinas e implementos agrícolas: estudo de casos em empresas nacionais de grande porte
(Universidade Federal de São Carlos, 2006-09-29)
The industry of Agricultural Implements and Machines has had an expressive development in
the country, following the expansion of the Brazilian agro-industrial area and focusing in the
exportation increase of the ...
Investigação empírica sobre os efeitos da adoção do modelo do Prêmio Nacional da Qualidade na medição de desempenho
(Universidade Federal de São Carlos, 2006-05-23)
The changing basis of competition has emphasized the role of performance
measurement as a strategic and competitive requirement for many organizations. In such
context, companies from different countries have applied ...
Gestão da qualidade em serviços médico-hospitalares de pequeno e médio porte: pesquisa-ação e sistemática para implantação da acreditação hospitalar
(Universidade Federal de São Carlos, 2011-02-16)
The brazilian s Public Health System is characterized, in general, by precarity from its procedure and its services. This situation can be observed in the high time of waiting by an appointment, in the lack of beds, in the ...
Práticas de gestão da qualidade em compras: estudos de caso em empresas automotivas
(Universidade Federal de São Carlos, 2020-10-14)
In the last decades with the advent of increasingly demanding consumers, quality has gained prominence among companies. For an organization to satisfy the customer's needs, it must use quality in its products and services, ...