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Now showing items 1-10 of 14
Organização do trabalho e controle em teleatendimento: o caso de uma empresa de cobrança
(Universidade Federal de São Carlos, 2010-05-31)
The purpose of this study was to explore the peculiarities of the work organization and the different ways of control that were observed in the call center operator s activity. The theoretical-methodological focus that led ...
Gestão competitiva em empresas brasileiras: a prática da estratégia por meio de suas visões, ferramentas e atores do processo
(Universidade Federal de São Carlos, 2010-06-18)
The complexity assigned to the strategy term has been largely discussed in the literature. The large amount of theoretical contributions to this issue, brought by several knowledge areas; the different tools proposed by ...
Capacidade tecnológica em sistemas agroindustriais: proposição de índice e aplicação a empresas dos segmentos de trigo e leite
(Universidade Federal de São Carlos, 2010-09-13)
The technological capabilities play a crucial role in determining the production processes efficiency and effectiveness and increase the degree of enterprises innovativeness. Its measurement can help enterprises evaluate ...
Perícia criminal: uma abordagem de serviços
(Universidade Federal de São Carlos, 2010-11-12)
Value creation for society and gains in efficiency, efficacy and effectiveness has been reason of concerning in public sector. Based on a broad literature about service operations management, service value and public service ...
Gestão da integração entre desenvolvimento de produtos e de tecnologias : estudo de casos em empresas industriais de médio porte e intensivas em tecnologia
(Universidade Federal de São Carlos, 2010-02-08)
Knowledge transfer and technological solutions to products of a company requires integration between different departments and experts involved in the process of product and technology development. Adequate transference ...
Avaliação do grau de autogestão dos empreendimentos econômicos solidários: elaboração de um modelo de análise
(Universidade Federal de São Carlos, 2010-02-26)
The solidary economy is a different way to get work and income for people are excluded from labor market. However, many enterprises of solidary economy do not work because of deficiencies in the practice of self-management. ...
Processo para gerenciar a integração de clientes no processo de desenvolvimento do produto
(Universidade Federal de São Carlos, 2010-10-07)
Understanding customer needs is considered, in the literature of management product development process, one of the major critical success factors of a new product. However, current researches highlight those traditional ...
Análise da configuração de SAMU utilizando modelo hipercubo com prioridade na fila e múltiplas alternativas de localização de ambulâncias
(Universidade Federal de São Carlos, 2010-08-23)
In some emergency medical systems the service demand is high due to the treatment of patients in the range severe to mild, which increases the utilization level of the servers. In these systems, may be queues formation and ...
Proposta de solução de problemas de scheduling considerando possibilidade de terceirização usando a técnica de otimização por colônia de formigas
(Universidade Federal de São Carlos, 2010-08-25)
Althought the scheduling-related literature has a high level of diversity, just a small group have been considering the possibility of outsource a set of tasks. During a literature review, only two papers related to this ...
Análise dos perfis de atuação profissional e de competências relativas à inteligência competitiva
(Universidade Federal de São Carlos, 2010-04-09)
With the aim of contributing to the improvement of efficiency and effectiveness of units of Competitive Intelligence (CI) in the area of people management, the goal of this study was to characterize the profile of Brazilian ...