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Conflitos entre a ação ergonômica e a percepção dos trabalhadores em uma central de teleatendimento
(Universidade Federal de São Carlos, 2014-11-10)
This thesis aims to confront results of an ergonomic action taken by a company to improve working conditions with the perception and proposals of telemarketing operators, following a literature review and a case study. ...
Contradições e descontinuidades nos sistemas de atividade do transporte aéreo brasileiro : restrições às viagens e as estratégias de passageiros com deficiência, idosos e obesos
(Universidade Federal de São Carlos, 2016-02-16)
Global phenomena such as population aging, increased rate of disability, and growing numbers of obese people have gained intense attention within the air transportation industry since it expects increases in travel and ...