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Abordagens de modelos de filas com abandono para análise de congestão em Call Centers
(Universidade Federal de São Carlos, 2016-06-22)
This work deals with the analysis of queueing systems for Call Centers regarding the possibility
of the customer abandon the system before being served, due to his/her impatience. The Call
Centers are service organizations ...
A influência das relações simultâneas entre um atacadista e seus fornecedores
(Universidade Federal de São Carlos, 2016-12-12)
In supply chain, many articles in literature support that interorganizational relationships evolve in a growing linear process. These relationships began in the form of a transaction based on price negotiation and they go ...