Caracterização da dinâmica de integração interfuncional: um estudo multicaso em marketing e logística

Abstract

Marketing and Logistics have a high need for integration because they compose contact points that influence the synchrony of operations with market needs. The literature in this area predominantly focuses on the elements that generate integration, and the correlation of those elements with functional and organizational results. However, there is a theoretical gap related to the characterization of the inter-functional integration dynamics between Marketing and Logistics and the integration elements. This research aimed to characterize the interfunctional integration dynamics between Marketing and Logistics. The elements that compose the integration dynamics are identified and characterized. The key elements related to inter-functional integration dynamics that were identified in the literature include contact points, integration factors, integration level, formality/informality of integration processes, and integration impacts. In order to better characterize these elements, five case studies were conducted in manufacturing companies, from different industries: Chassis and Wheels, Agriculture Chemicals, Beverages, Soybean Oil and derivates, Oral Care Products. The indepth interviews considered both Marketing and Logistics perspectives. The analysis identified similarities and differences in the characteristics of the Marketing and Logistics inter-functional integration dynamics. Practical definitions were established for contact points, integration factors, integration levels, integration formality/informality, and impacts generated by integration. The investigation of these elements within organizations may facilitate integration efforts between Marketing and Logistics, reducing conflicts and improving the companies' performance.