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Relação entre prioridades competitivas e estrutura organizacional: estudo multicasos em empresas do setor de autopeças de Sorocaba
(Universidade Federal de São Carlos, 2017-03-22)
The production strategy has been considered important to obtain advantages over competitors. Its content is made up of competitive priorities and decision categories (or areas) that should develop such priorities. Among ...
Identificação de oportunidades de Produção Mais Limpa em uma cooperativa de reciclagem de plásticos na cidade de Sorocaba-SP
(Universidade Federal de São Carlos, 2017-03-21)
Waste generation is a global challenge to be faced, especially in industrializing countries such as Brazil, where high waste generation in line with structural problems and inadequate waste management can result in ...
Implantação de um programa de envolvimento do trabalhador inspirado no Kaizen: China vis à vis ao Brasil
(Universidade Federal de São Carlos, 2017-08-30)
Since the 1980s, after a series of publications in the academic and business literature, initiatives to implement the Toyotist approach become common in companies located in developed countries and, consequently, in ...
A ascensão da lógica financeira sob a perspectiva da teoria do capitalismo acadêmico: consequências para a formação do engenheiro de produção
(Universidade Federal de São Carlos, 2017-10-31)
This research explores the ways through which a network of actors inside (e.g. administrators, professors, students, departments) and outside (e.g. governments, corporations, multilateral organizations, private foundations) ...
O relacionamento entre qualidade em serviços, valor percebido, imagem corporativa e seus impactos na satisfação de clientes bancários
(Universidade Federal de São Carlos, 2017-09-15)
The service sector has gained prominence both in the Brazilian and in the world’s economies, impelling organizations to seek excellence in their service. Faced with this need, in the banking sector, institutions have ...
Impacto da redução de pessoal sobre o trabalho e desempenho do sistema: experiência em uma subestação conversora de energia elétrica
(Universidade Federal de São Carlos, 2016-05-16)
This research analyzes the work of the operators of a converter substation of electricity from the interior, which can be considered exhausting due to the operating modes that are intrinsic in their daily lives. The objective ...
Tomada de decisão sobre a alocação de estoques na indústria automobilística
(Universidade Federal de São Carlos, 2016-08-02)
Logistics has been a differentiator more and more important among automakers, since quality, price and technical characteristics have been moving towards a common ground. In order to seek for additional differentiation, ...
Avaliação da qualidade dos serviços de suporte em Tecnologia da Informação em uma Instituição Federal de Ensino Superior
(Universidade Federal de São Carlos, 2019-08-13)
The assessment of the information technology service quality provided by private or public organizations to its internal clients is an essential requirement to achieve a competitive advantage. The present study aimed to ...
Investigação do uso do SERVQUAL em uma biblioteca: um estudo longitudinal
(Universidade Federal de São Carlos, 2018-12-17)
The service quality provided by a university library is an important factor in user satisfaction, however because it is a multidimensional concept there are difficulties in relation to how it is evaluated. The aim of this ...
Análise dos critérios para implantação de centros de distribuição urbana em cidades históricas brasileiras: o caso de Outro Preto
(Universidade Federal de São Carlos, 2017-03-10)
The streets historic cities are designed to support only the traffic of animal-dragged vehicles and few pedestrians. However, the heavy flow of vehicles in these cities leads to negative impacts for city logistics and for ...