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Now showing items 11-20 of 59
Investigação do uso do SERVQUAL em uma biblioteca: um estudo longitudinal
(Universidade Federal de São Carlos, 2018-12-17)
The service quality provided by a university library is an important factor in user satisfaction, however because it is a multidimensional concept there are difficulties in relation to how it is evaluated. The aim of this ...
Avaliação da qualidade dos serviços de suporte em Tecnologia da Informação em uma Instituição Federal de Ensino Superior
(Universidade Federal de São Carlos, 2019-08-13)
The assessment of the information technology service quality provided by private or public organizations to its internal clients is an essential requirement to achieve a competitive advantage. The present study aimed to ...
A relação entre o desempenho do estoque e o desempenho financeiro na indústria brasileira entre os anos de 2004 e 2014
(Universidade Federal de São Carlos, 2016-03-30)
The efficiency of a production system is characterized by its ability to produce more with fewer resources. In this sense new strategies for inventory management emerge, to minimize the impact of this factor in the results ...
Logística reversa e sustentabilidade: uma análise baseada em indicadores de desempenho sustentável
(Universidade Federal de São Carlos, 2021-01-07)
Concerns about sustainable issues have increased business awareness of the importance of reverse logistics (RL) for developing environmentally conscious businesses and obtaining competitive advantages. The complexity of ...
A dinâmica de trabalho em ambientes de coworking: estudo multicaso em empresas do município de São Paulo
(Universidade Federal de São Carlos, 2020-12-14)
Coworkings are characterized by being flexible, innovative, collaborative and low-cost workspaces, attracting mostly startups, freelancers and entrepreneurs. This environment is made up of professionals from the most diverse ...
Integração entre normas de gestão da qualidade em uma empresa fornecedora da cadeia nuclear
(Universidade Federal de São Carlos, 2019-07-26)
Nuclear supplier organizations, due to regulatory requirements, pioneered the implementation of quality assurance programs in Brazil. CNEN NN 1.16 is a national standardization standard aimed at determining the requirements ...
Interação universidade-empresa para o ensino de gestão da qualidade baseado em casos reais de engenharia
(Universidade Federal de São Carlos, 2021-06-25)
The subject of Quality Management in Production Engineering courses tends to be fundamentally theoretical and, to increase the effectiveness of teaching this curricular unit, demonstrate that the use of real data from the ...
Benefícios de projetos Lean Seis Sigma em uma empresa do setor de eletroportáteis
(Universidade Federal de São Carlos, 2020-01-15)
Among the main success factors that companies must take into account, the search for ever higher standards of productivity, quality and process control stands out. In this perspective, the objective of this work is to ...
A digitalização do trabalho dos motoristas de aplicativo no Brasil e no Chile: entre redes, plataformas e projetos.
(Universidade Federal de São Carlos, 2020-10-29)
The structural changes in the world economy and the current technological advances have fostered a new business model operated through digital platforms, giving rise to new forms of work organization in which data extraction ...
Modelo de negócios para um serviço de educação musical digital
(Universidade Federal de São Carlos, 2021-01-15)
This paper has build a proposition of a Business Model Canvas to a music education
service, through a case study involving the observation of companies of digital music
education and interviews with music teachers from ...