Confiabilidade do Transporte Público na Cidade de São Carlos

Abstract

In this work, the results of a diagnosis of the public transportation reliability in the city of São Carlos are discussed. To achieve these results, two methods for reliability evaluation were applied. The first method of evaluation consists in the comparison of the real time that the buses departed with the scheduled times, thus obtaining the percentage of the departures that are made during a threshold of reliability between a departure of no more than 3 minutes before and 5 minutes after the exact scheduled time. The second method of evaluation is composed of a qualitative survey of public transport users, in which it was evaluated concepts about the satisfaction in regard to punctuality and average time of delay or early departure that the general public experiences. It was concluded that the public transport reliability could be considered poor, with only 48% of the trips being considered punctual. The surveys corroborate with the data gathered, showing the users’ dissatisfaction in regard to the reliability. Also presented at the conclusion are some strategies to improve this question.