Qualidade de vida no teletrabalho: um estudo de caso em uma instituição federal de ensino superior sob a perspectiva da ergonomia

Abstract

This study investigated the impact of teleworking on the Quality of Life at Work of Technical-Administrative Staff in Education at a Federal Higher Education Institution, from the perspective of Activity Ergonomics. Using mainly the Telework Quality of Life Scale, developed and validated by Andrade (2020), five factors were analyzed: self-management in telework, work context, work infrastructure, technological structure and work overload. The results indicated a predominance of well-being in the self-management, infrastructure and technological structure factors, but moderate malaise in the work overload factor. The survey involved 45 (forty-five) civil servants from 8 (eight) sectors who were teleworking - made possible by the Management and Performance Program - combining quantitative and qualitative analyses. Perceptions were consistent regardless of sociodemographic variables. Managers and civil servants highlighted benefits such as autonomy and flexibility, but also challenges such as work overload, institutional misunderstanding and concerns about professional advancement. Attention to the issues raised is recommended in order to mitigate negative impacts and promote a healthy and balanced working environment for teleworkers. Limitations include the researcher's proximity to the institution and the fact that the Management and Performance Program was in the Pilot Project phase during data collection. Longitudinal and sectoral investigations are suggested to better understand the evolution and adaptation of civil servants to teleworking in the institution.