Análise da abordagem da Comunicação Não Violenta em uma equipe de universidade pública federal

Abstract

This research aimed to analyze how members of a team at a federal public university perceive communication practices associated with the principles of Nonviolent Communication (NVC) in their work context. This is an exploratory field study conducted through mixed methods using a convergent research design. To this end, a Systematic Literature Review (SLR) was carried out in accordance with the recommendations of the PRISMA protocol, with the purpose of identifying and analyzing scientific evidence on NVC in organizational contexts, thereby supporting the development of the theoretical framework, the elaboration of a conceptual map of NVC in the public organizational context, and the definition of the analytical categories and data collection instruments. In the empirical stage, the quantitative phase involved the application of a structured questionnaire, whose data were subjected to descriptive and correlational statistical analysis using IBM SPSS software. In the qualitative phase, semi-structured interviews were conducted and analyzed using content analysis. The results revealed predominantly positive perceptions regarding organizational climate, collaboration, conflict resolution, and peer support. The integration of quantitative and qualitative data indicated a positive association between the perception of empathic listening and constructive conflict resolution, as well as perceived relationships between leadership and organizational climate, collaboration and work process improvement, compassion, support, and a sense of belonging. However, challenges were also identified regarding participation in decision-making processes, interdepartmental communication, dialogue, institutional recognition, and the lower occurrence of these practices in hierarchical relationships. Participants expressed interest in NVC training initiatives. The findings suggest that communication practices aligned with NVC principles may contribute to strengthening interpersonal relationships, collaboration, and the quality of interactions in public organizations. However, the consolidation of these practices depends not only on the development of individual competencies, but also on favorable institutional conditions, leaders who are open to listening and participation, and the creation of permanent spaces for dialogue.