Proposta metodológica de avaliação do grau de satisfação de população de área urbana. Estudo de caso: bairro Antenor Garcia, município de São Carlos, SP
Abstract
Although public politics determine priorities in the evaluation of the development and
in the accomplishment of the human well-being, this work considers the possibility in
evaluating the degree of satisfaction of the population, based on the priorities and
indicators from the population perspective. The subject assumes extreme outlines
when related to the correct use of the public resources and of the failure of municipal
programs destined to the residents mainly inserted in the urban outlying space.
Evaluation of the degree of satisfaction of the population comes as a strategy to
evaluate the impacts produced by the investments - publics or private - in projects of
social development. In this study the population of a recent outlying neighborhood
(Social Division into lots Antenor Garcia), of the city of São Carlos, SP, with
approximately five thousand inhabitants, was considered. With base in the answers
for a single open and synthetic question: What does you like and unlike in the
neighborhood in what you live? ", a questionnaire with seventy six subjects contained
in six variables: Health; Social; Education and Recreation; Safety; Habitation and
Environment; and Transports, was elaborated. As for the form of the scale of the
questionnaire it was adopted of the type LIKERT, with referencial of OSGOOD, with
answers induced for Totally Disagree (DT); "Disagree Partially" (DP); "Without
Opinion" (SO); "Agree Partially" (CP) or Totally Agree (CT). The consistence
measures among the correlations were made with base in the coefficient Alpha of
CRONBACH, that resulted in: medium to high correlation (>0.66) for internal analysis
to the variables; and medium correlation (0.46), for inter-variable analysis - function
of the correlated aspects (e.g. Safety versus Health). The variable Transports were
the one that presented smaller degree of satisfaction - probably due to distance of
the neighborhood downtown of São Carlos. While the item public illumination which
belongs to the variable Habitation and Environment was the one with best degree of
satisfaction - probably due to the appeal of some of the aspects of safety manifested
by the habitants of this suburb. One expects that this methodology comes to
contribute to deal with the conflict between the interests of the population and the
urban planning, in way to understand and to assist the real needs of those
populations, in the application of the public resources.