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Organização do trabalho e controle em teleatendimento : o caso de uma empresa de cobrançaOrganização do trabalho e controle em teleatendimento : o caso de uma empresa de cobrança
(Universidade Federal de São Carlos, 2010-05-31)
The purpose of this study was to explore the peculiarities of the work organization and the different ways of control that were observed in the call center operator s activity. The theoretical-methodological focus that led ...
Alinhamento estratégico das operações : estudos de caso na interface com marketing
(Universidade Federal de São Carlos, 2011-02-21)
This research presents a discussion on the strategic alignment of operations associated with an understanding of market requirements. This subject is a essential strategic issue for operations and demands an appropriate ...
Avaliação do grau de autogestão dos empreendimentos econômicos solidários : elaboração de um modelo de análise
(Universidade Federal de São Carlos, 2010-02-26)
The solidary economy is a different way to get work and income for people are excluded from labor market. However, many enterprises of solidary economy do not work because of deficiencies in the practice of self-management. ...
Proposição de um método de avaliação de tecnologia de identificação: o caso RFID nas cadeias de carne bovina no Brasil e nos EUA
(Universidade Federal de São Carlos, 2009-12-15)
Identification technologies such as Radio Frequency Identification RFID and barcode are used in traceability systems. RFID is a promising identification and Information and Communication Technology (ICT) for traceability ...
Coesão relacional e mecanismos formais e informais de coordenação em redes de supermercados de pequeno porte no estado de São Paulo
(Universidade Federal de São Carlos, 2011-02-22)
In the supermarket segment, which is in a growing process of concentration, there are small businesses, mostly on the periphery of cities and dealing with the treatment of lower income populations. These independent ...
Logística reversa de pós-venda para alimentos derivados de carne e leite : análise dos retornos de distribuição
(Universidade Federal de São Carlos, 2009-03-16)
Reverse logistics has conquered more importance and space in the companies logistics operation, mainly for its economic potential, but also for the change in the customers consumption culture and for the increase of the ...
Modelo para a gestão ambiental da cadeia de suprimentos: análise das empresas de linha branca
(Universidade Federal de São Carlos, 2009-08-17)
The objective of this thesis is to propose a model for the environmental supply chain management of the appliance industry. This model was proposed from the analysis of the literature on the main models for the GCS and for ...
Medição de desempenho numa confecção de vestuário: integrando ergonomia situada ao processo de implementação e uso de indicadores de desempenho
(Universidade Federal de São Carlos, 2011-08-18)
This research aims to describe, in the organizational dynamics of a clothing manufacturing industry of medium size, more specifically in their sewing unit, the changes occurred during the implementation and use of performance ...
Práticas ambientais nas etapas de geração de matériaprima e de produção em empresas paulistas processadoras de madeira
(Universidade Federal de São Carlos, 2009-09-28)
Wood processing companies can, potentially, generate environmental impacts such as wood, water, and energy consumption, and soil, air, water, and noise pollution. In order to conserve the environment, it is necessary that ...
Uma estrutura conceitual para a aplicação do postponement : estudo multicaso em empresas da indústria de alimentos
(Universidade Federal de São Carlos, 2009-12-14)
The postponement strategy is more and more used by companies with the increasing complexity and variety of products, currently required by the market. In essence, the postponement is used to delay as much as possible the ...