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Proposição de um método de gestão da satisfação dos clientes baseado na integração das normas ISO 9001, ISO/TS 16949 e NBR 15100
(Universidade Federal de São Carlos, 2013-12-02)
The measurement of customer satisfaction has become a process of extreme importance to organizations on the competitive landscape in which they find themselves today. For this reason, there is a variety of publications of ...
Implantação da gestão da qualidade em uma pequena empresa de base tecnológica por meio de pesquisa-ação
(Universidade Federal de São Carlos, 2010-02-22)
Quality management is showing as one of the main strategies for organizations competitiveness capacity increase, mainly in a dynamic market environment point by a hard competition between products and services suppliers. ...
Melhoria do software de medição de desempenho com base na satisfação do usuário numa empresa de celulose e papel
(Universidade Federal de São Carlos, 2011-04-29)
The performance measurement implementation fails in many companies because of lack of information technology (IT) support. Hence it is obvious that IT is one of the critical success factors for performance measurement ...
Gestão da qualidade em serviços médico-hospitalares de pequeno e médio porte: pesquisa-ação e sistemática para implantação da acreditação hospitalar
(Universidade Federal de São Carlos, 2011-02-16)
The brazilian s Public Health System is characterized, in general, by precarity from its procedure and its services. This situation can be observed in the high time of waiting by an appointment, in the lack of beds, in the ...
Envolvimento dos trabalhadores em grupos de melhorias : estudos de caso sobre o seis sigma
(Universidade Federal de São Carlos, 2016-04-08)
This study aims to understand how Six Sigma has been appropriated by companies,
considering the involvement of blue collar workers in improvement teams, its
composition and objectives prioritized by the method approaches ...
Adaptação do software wiki para informatização da documentação do sistema de gestão da qualidade padrão ISO 9001
(Universidade Federal de São Carlos, 2012-02-14)
Generally, the documentation in compliance with ISO 9001 requirements is a complex task and source of excessive bureaucracy. As a result, the attention that documentation requires can blur the benefits in implementing the ...
Proposta de sistema para a gestão da qualidade e da segurança de vegetais minimamente processados
(Universidade Federal de São Carlos, 2011-08-26)
The global need to ensure food quality and safety has always been a concern of primary producers, processors, distributors, consumers and governmental bodies. On the other hand, notified cases of food borne disease still ...
Propostas para a gestão da qualidade e da segurança do alimento da unidade processadora de carne de Jacaré da COOCRIJAPAN
(Universidade Federal de São Carlos, 2010-08-23)
The raising of alligator in captivity began in Brazil as an option to protect the species and the land properties against invasions of alligator hunters. This activity was legalized by the decree 126/1990 of Instituto ...
Estudo multicaso de práticas de implantação do método SMED
(Universidade Federal de São Carlos, 2010-12-09)
The improvement of the productivity in the production processes became a constant search of the companies. In that search, several tools, methods or techniques are to the disposition. Being taken in consideration that the ...
Geração de riqueza em empresas vencedoras do PNQ: uma análise usando o EVA
(Universidade Federal de São Carlos, 2010-12-21)
The poor financial performance of some quality award winners in different countries arises the interest of researchers to investigate why that happened. The majority of this kind of investigations was carried out in United ...