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Proposição de um método de gestão da satisfação dos clientes baseado na integração das normas ISO 9001, ISO/TS 16949 e NBR 15100
(Universidade Federal de São Carlos, 2013-12-02)
The measurement of customer satisfaction has become a process of extreme importance to organizations on the competitive landscape in which they find themselves today. For this reason, there is a variety of publications of ...
Implantação da gestão da qualidade em uma pequena empresa de base tecnológica por meio de pesquisa-ação
(Universidade Federal de São Carlos, 2010-02-22)
Quality management is showing as one of the main strategies for organizations competitiveness capacity increase, mainly in a dynamic market environment point by a hard competition between products and services suppliers. ...
Melhoria do software de medição de desempenho com base na satisfação do usuário numa empresa de celulose e papel
(Universidade Federal de São Carlos, 2011-04-29)
The performance measurement implementation fails in many companies because of lack of information technology (IT) support. Hence it is obvious that IT is one of the critical success factors for performance measurement ...
Elementos para avaliação da maturidade de sistemas de medição de desempenho
(Universidade Federal de São Carlos, 2009-03-13)
A performance measurement system is an essential element of management system of any organization to support the achievement of its objectives. Major changes in financial markets, customers' demands, and the social ...
Gestão de desenvolvimento de produtos na indústria de máquinas e implementos agrícolas: estudo de casos em empresas nacionais de grande porte
(Universidade Federal de São Carlos, 2006-09-29)
The industry of Agricultural Implements and Machines has had an expressive development in
the country, following the expansion of the Brazilian agro-industrial area and focusing in the
exportation increase of the ...
Investigação empírica sobre os efeitos da adoção do modelo do Prêmio Nacional da Qualidade na medição de desempenho
(Universidade Federal de São Carlos, 2006-05-23)
The changing basis of competition has emphasized the role of performance
measurement as a strategic and competitive requirement for many organizations. In such
context, companies from different countries have applied ...
Gestão da qualidade em serviços médico-hospitalares de pequeno e médio porte: pesquisa-ação e sistemática para implantação da acreditação hospitalar
(Universidade Federal de São Carlos, 2011-02-16)
The brazilian s Public Health System is characterized, in general, by precarity from its procedure and its services. This situation can be observed in the high time of waiting by an appointment, in the lack of beds, in the ...
Envolvimento dos trabalhadores em grupos de melhorias : estudos de caso sobre o seis sigma
(Universidade Federal de São Carlos, 2016-04-08)
This study aims to understand how Six Sigma has been appropriated by companies,
considering the involvement of blue collar workers in improvement teams, its
composition and objectives prioritized by the method approaches ...
Adaptação do software wiki para informatização da documentação do sistema de gestão da qualidade padrão ISO 9001
(Universidade Federal de São Carlos, 2012-02-14)
Generally, the documentation in compliance with ISO 9001 requirements is a complex task and source of excessive bureaucracy. As a result, the attention that documentation requires can blur the benefits in implementing the ...
Incentivos para a certificação da qualidade no sistema de produção integrada de frutas (PIF): um estudo de casos na cadeia produtiva da maça.
(Universidade Federal de São Carlos, 2005-12-05)
With the increase of the consumed volume of products as of FLG (fruits, vegetables and greens), both fruits farmers and processors it has looked for mechanisms that promote the
product differentiation, conferring attributes ...