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Abordagens de modelos de filas com abandono para análise de congestão em Call Centers
(Universidade Federal de São Carlos, 2016-06-22)
This work deals with the analysis of queueing systems for Call Centers regarding the possibility
of the customer abandon the system before being served, due to his/her impatience. The Call
Centers are service organizations ...
A modelagem de gráficos de controle de aceitação condicionados aos índices de capabilidade de processos : uma abordagem prática e econômica
(Universidade Federal de São Carlos, 2017-07-07)
Modified and acceptance control charts allow a new approach to statistical process monitoring. This research topic is little explored in the academic world, thus, this thesis contributes to the advancement of statistical ...
Campo, habitus, competências e práticas de ensino dos professores de Matemática de escolas brasileiras do ensino médio estadual com bons resultados no Enem
(Universidade Federal de São Carlos, 2017-06-19)
The educational field is the vehicle responsible for the development of the secondary habitus and institutionalized cultural capital of individuals, promoting systematized and formal knowledge, fostering the resources of ...
Análise da aplicação do controle estatístico de processo segundo as percepções dos usuários do setor de autopeças
(Universidade Federal de São Carlos, 2015-12-11)
The Statistical Process Control (SPC) is recognized in the literature as one of the main tools for controlling and improving the quality and productivity. The control chart is a central element of the SPC; and these, ...
Mecanismos para resiliência na cadeia de suprimentos: uma análise sob a ótica da indústria processadora de carnes
(Universidade Federal de São Carlos, 2018-06-04)
The purpose of this thesis was to identify how resilience mechanisms can promote supply chain resilience in the context of supply side and demand side disruption risks. For this purpose, the construction of the theoretical ...
A influência das relações simultâneas entre um atacadista e seus fornecedores
(Universidade Federal de São Carlos, 2016-12-12)
In supply chain, many articles in literature support that interorganizational relationships evolve in a growing linear process. These relationships began in the form of a transaction based on price negotiation and they go ...
Sustaining lean thinking in healthcare: case studies
(Universidade Federal de São Carlos, 2018-03-01)
Many hospitals have achieved high levels of lean performance only to lose it later on. These hospitals, which often achieved excellent results, neglected some specific aspects of sustaining lean improvements in their ...
Estratégias de operações de plantas de empresas multinacionais instaladas no Brasil que adotam XPS: um estudo multicasos
(Universidade Federal de São Carlos, 2019-02-21)
Multinational companies are increasingly adopting a corporate system called XPSs: being XPS defined as – Specific Company Production System (usually X is replaced by the company's name). As stated earlier, XPSs are corporate ...
A servitização sob a perspectiva das capacidades dinâmicas
(Universidade Federal de São Carlos, 2018-11-22)
The search for implementing servitization, which has currently been discussed in organizational as well as in academic domains, demands internal and external efforts from the organizations. As a significant part of the ...
Adoção de práticas de intensificação sustentável na olericultura da Serra Fluminense: uma análise a partir dos recursos e capacidades
(Universidade Federal de São Carlos, 2019-01-28)
Issues related to the sustainability of productive activities have been the subject of many discussions in various sectors. Agriculture is not excluded from this situation, as resource depletion tends to hamper increased ...