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Data
2004-12-22Autor
Abreu, André Luís Trópia de
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The evolution of production organization models was observed with
more intensity since the second half of the last century. Its purpose is to make
organizations more competitive. A core element that accompanies this change is a
performance measurement system with a more multidimensional framework in most
organizations. The actors in this scenario use the information from these performance
measurement systems for issues of planning, control and improvement. In this context,
the relationship between performance measures has been providing information to each
of these actors. The mental models of these actors are unique. Usually the formal model
of relationship between the performance measures in use is not shared. The goal of this
work is to research this problem and to evaluate how the sharing process occurs for the
use of maps of relationships between performance measures. The main contribution is
the creation and sharing of a model of relationships between performance measures
among users of a performance measurement system. The evaluation of this sharing
process took place for the application of some research tools in a quasi-experimental
project.