Caracterização dos facilitadores para criação de resiliência na cadeia de suprimentos : um estudo de caso a partir das atividades da logística inbound
Abstract
Nowadays supply chains have grown in size and complexity. In this environment,
unforeseen events (ruptures) in the flow of goods, services or information can occur
unexpectedly, having increasingly significant impacts on companies. Resilience is defined
as the ability to prepare, adapt and react to ruptures, thus maintaining operations connected
and having control over the structure and functions. Considering this, the activities carried
out by inbound logistics may influence creating resilience in the supply chain, mainly by
including the flow of materials and supplying the company, which are activities directly
affected during the ruptures. However, little is known about how the inbound logistics
contribute to creating resilience. Taking this into account, the aim of this study is to identify
which resilience enablers there are and how inbound logistics use them to create supply
chain resilience. A systematic literature review of resilience and inbound logistics, followed
by content analysis defined what the activities of inbound logistics are, which resilience
enablers there are in the supply chain and also defined how the activities make use of the
enablers. In the next step of the research, a multiple case study of 2 Brazilian dairies was
performed. Interviews were transcribed and content analysis was conducted using the QDA
Miner software. Case-by-case and cross-case analyses were carried out, observing how
different types of rupture can influence the enablers used. Thus, the resilience enablers
present in cases were highlighted, and the activities that use them were defined, localized
facilitators were, reacting speed, collaboration, communication, supply chain structure,
flexibility, risk management, product innovation, contingency planning, redundancy,
company's financial health, security technology, cross-functional groups, knowledge
management, visibility and supplier quality. Knowledge about the relationship between
them enables the companies studied to manage their resources more profitably and extend
these practices to their suppliers. It should also be mentioned that the companies studied
operate with low inventory levels, therefore other companies in the same situation can use
the knowledge gained from this research to administer facilitators in order to recover from
ruptures.