Contribuições das práticas de recursos humanos na integração interna da gestão da cadeia de suprimentos
Abstract
The aim of this thesis was to investigate how Human Resource practices contribute to
overcome barriers and to produce facilitating factors to internal integration of companies in
the context of Supply Chain Management. Both barriers and facilitating factors are influenced
by the human factor, which, in turn, is still not considered in research related to Supply Chain
Management. Therefore, we carried out a literature review to build the theoretical foundation,
using the Systematic Review of Literature, whose results were systematized into two main
discussion blocks: (i) characterization of internal integration in the context of Supply Chain
Management, and (ii) interaction between Human Resource Management and Supply Chain
Management with emphasis on Human Resource practices. This theoretical foundation
supported the development of the research empirical phase, a qualitative approach, using
multiple case studies as a research method. We investigated six medium to large national
companies, representative in their sectors. Data collection was conducted through interviews
with supply chain managers (or equivalent position) and human resource managers, document
analysis and direct observation. In the six investigated companies, we found that the
development of actions in Human Resource practices for the specific needs of Supply Chain
Management generate positive effects in overcoming the barriers to internal integration and
improve facilitating factors. The contributions from the Human Resources practices for
companies' internal integration in the context of Supply Chain Management could be grouped
according to the following points: (1) professional training and support in determining the
professional profile to work in Supply Chain Management, including the position "Supply
Chain Manager", (2) implementation of projects for Supply Chain Management and change
management, (3) support in structuring the Supply Chain area, (4) stimulating teamwork, and
(5) relevance of internal recruitment. Overall, the results obtained in this research indicate that
internal integration for Supply Chain Management can be seen from the perspective of
Human Resource Management, especially when considering the influence of the human factor
for the success of initiatives and supply chain practices.