Avaliação de uma biblioteca universitária na perspectiva dos usuários: o caso da Biblioteca da Unesp Câmpus de Rio Claro

Abstract

This monograph pertains to the area of Librarianship known as “Studies of Users and Uses”, an area which focuses in studying and evaluating the uses and users of all kinds of libraries and information and services centers. In this manner, the study reported here had as its main goal to map the perception that the users of a university library have of its services. More specifically it aimed to identify the library users’ profile; to determine the knowledge and concepts the user has in relation to these products and services and to map the general view that they have of the library as a whole. The methodological instruments adopted were bibliographical research; documental research and the use of an electronic data collection instrument sent by e-mail to the whole academic community to identify frequency, type of reading, service evaluation, library collection, space/ physical structure evaluation and product/ services evaluation. After collecting data, the information went through a process of tabulation and simple statistical analysis to better interpret and present these results. It can be said that the proposal was realistic and all the objectives were achieved, and that this work ended up being a tool of approximation between users and the library, and collecting answers regarding their perception about the mentioned topics. This project aimed to identify in the results of this study the needs and priorities for possible improvements to the products and services of the library, that is, it hoped to inform the professional practice, turning it into a more evidence-based practice.