Caracterização da gestão e avaliação de Programas de Qualidade de Vida no Trabalho no setor público : um estudo multicaso em instituições públicas de ensino superior

Abstract

The deployment of programs relative to quality of working life (QWL) in the public sector is increasing, emphasazing the concern with the employees in the professional and personal aspects. This essay recognized the relevance of QWL and its actions in these organizations and analyzed the quality of working life programs (QWLP) in three public universities in the geographic area DRSIII-Araraquara. To achieve this, it was made a multicase study to understand the management of QWL e how QWLP are evaluated. For a better comprehension of the QWL and QWLP, it was presented a theoretical material about the issues and themes that involve its main concepts and approaches, the relevant legislation, the QWL programs and its respective evaluation strategies, furthermore, the QWL was showned in the public sector context. It was used a theoretical, empirical, descriptive and explanatory metodology with documental analysis and field research. This Project was approved by the Comitê de Ética em Pesquisa – CEP/UFSCar (Opinion n° 1.613.134/2016). The results and discussion were systematized with the identified particularities in the three investigated cases, followed by the perceptions of QWL and the characterization of each program (management, evaluation, actions and developed activities). It is indicated that the studied programs have their own characteristics (program initiative, motivations, the targetting, as well as the strategies used in the management and evaluation) according to institutional guidelines and demands. In the end, it is presented some suggetions for deployment or improvement of the QWLP in the public sector ruled by empirical and theoretical evidences.