Caracterização da medição de desempenho em bibliotecas universitárias federais e estaduais
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Academic libraries are considered the main backbone for the achievement of the University’s mission, and are essential for the development of teaching and research. In this context, performance measurement systems are important in library management providing important information for decision-making, evaluation, control and process improvement. Thus, performance indicators become assessment and analysis tools. There are several models of performance measurement systems, each with different characteristics and purposes, leaving the decision to the organizations on which one to use, adapt or create according to their goals and needs. The objective of the research was to characterize the performance measurement process carried out by federal and state university libraries, helping to identify the practices adopted. Thus, we sought to identify the use of performance measurement, the relationship between management and performance measurement, the performance measurement system reference models used and what are the roles, characteristics and processes of these models. The survey research was university libraries, public federal and state levels, these being defined as the target population of the survey. This decision was made based on the importance that these libraries represent for the national higher education. A questionnaire considering the literature was sent to 653 libraries and obtained a total of 149 valid questionnaires. Predominated in the sample respondents were the South and Southeast regions of Brazil: a) South (22.3% of the sample); b) Southeast (28.30%). Regions with lower response rate from the sample were: North (20.9%) and Northeast (9.65%). Of the 149 respondents, only 25% (37 libraries) said they use performance indicators. Based on the analysis of the results of this research, it was concluded that performance measurement in federal and state university libraries is still incipient in Brazil.