Abordagem para diagnóstico de problemas em aplicações de E-GOV - um retrato dos municípios brasileiros.
Resumo
In this work, the main theme is to collect data to diagnose problems and formalize solutions in
the Brazilian municipal Electronic Government (E-GOV) domain, focusing on G2C
(Government to Citizen) at the first moment. In order to do that, this research analyses and
relates: the main problems and challenges to promote E-GOV in general terms and in
Brazilian cities as well as in cities from all over the world; the Legislation and guidelines of
E-GOV project. So, it was developed a methodological approach composed by a group of
methods and complementary macro-activities to scale the results understanding up, supporting
the building and spreading of a significant, valid and widespread knowledge in this domain.
Such macro-activities used to gather the data are: (i) investigating cities information
automatically, (ii) contacting the Administrations via a marketing research and (iii) evaluating
the sites by inspection in order to validate the diagnosis. Thus, once the problem recurrence is
verified and a successful solution is observed, a propitious base of information is configured
so that Proto-Patterns can be identified and formalized as a structured and elegant way to
document and diffuse the solutions in the context of E-GOV development to cities, relating to
the Software Engineering (SE) and Human-Computer Interaction (HCI) domains.