Modelo de gestão do conhecimento para organizações de educação profissional e tecnológica: a comunidade de prática na implementação de um repositório digital institucional
Santos, Cintia Almeida da Silva
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The research aimed to create a Scientific and Technological Knowledge Management Model for organizations of Profession and Technological Education, departing from the implementation of the institutional repository Dspace in São Paulo Federal Institute of Education, Science, and Technology (IFSP). Methodology comprehended an exploratory-descriptive case study composed of four methods: 1) Literary review on knowledge management (KM) in organizations of professional and technological education; 2) Empiric research with the use of a data collection technique - questionnaire; 3) Creation of the proposed model; 4) Implementation of the institutional repository. The results are presented accordingly to the objectives of the study: 1) comprehension of the state of the knowledge management art in the professional and technological education context; 2) elaboration of a knowledge management model for organizations of professional and technological education. For the model composition it was used the community of practice technique, which presented itself opportune; 3) Implementation in initial stage of Dspace in São Paulo Federal Institute of Education, Science, and Technology; 4) structuration of storage and use of information policies in the institutional repository for the tool implementation. For considerations, the study points out that: a) the proposed model can offer a parameter for congener organizations; b) the proposed model, yet conceptual, will be able to be susceptible to replication; c) the inclusion of the administrative documentation in the institutional repository presents itself as relevant element in the organizational process; d) The institutional repository will be able to act as management tool in institutional decision-making; e) it is suggested greater exploration of the use of the community of practice technique in the academic-scientific context. We conclude that the proposed conceptual model presents the possibilities of implantation of the KM in IFSP and the applied questionnaires made possible to understand the panorama in KM of IFSP. We highlight the importance of the community of practice for the socialization and externalization of the organizational knowledge.