O papel da informação na política pública de assistência à saúde suplementar de servidores da UFSCar

Abstract

The execution of administrative procedures structures the implementation of public policies, and the recognition of the norms and rules that regulate them is fundamental for their correct execution. The reimbursement of supplementary health expenses for civil servants of the Union, autarchies, and federal public foundations constitutes a health assistance benefit. To access this benefit, it is necessary to prove the contracting of a health care plan, along with the accountability and verification of expenses with the contracted plan as a means of controlling this policy. This investigation identifies knowledge gaps among UFSCar beneficiary employees that may result in undue payments or the non-granting of the due benefit. Therefore, beneficiaries need to know their rights and duties related to this public policy through clear access to the information and specifications that regulate the benefit. The objective of this work is to analyze the implementation of supplementary health assistance for employees and to develop proposals for actions to improve the dissemination of information in the stages of the process flow. The research adopts a qualitative, descriptive, and exploratory approach. To this end, a questionnaire is applied to UFSCar beneficiary employees and an interview is conducted with a public employee from the human resources department of another federal higher education institution.